"This book is a highly recommendable survey of mathematical tools and results in applied probability with special emphasis on queueing theory....The second edition at hand is a thoroughly updated and considerably expended version of the first edition.... This book and the way the various topics are balanced are a welcome addition to the literature. It is an indispensable source of information for both advanced graduate students and researchers." --MATHEMATICAL REVIEWS

Simple Markovian Models * Markov Chains * Markov Jump Processes * Queueing Theory at the Markovian Level * Basic Mathematical Tools * Basic Renewal Theory * Regenerative Processes * Further Topics in Renewal Theory and Regenerative Processes * Random Walks * Special Models and Methods * Steady-State Properties of GI/G/1 * Explicit Examples in the Theory of Random Walks and Single Server Queues * Multidimensional Methods * Many-server Queues * Conjugate Processes * Insurance Risk, DAM and Storage Models * Appendices