This manual includes all the resources needed to teach and train mediators in the skills of conflict resolution. It explains the conceptual framework of conflict and peacemaking, the steps of the mediation process, and the resources necessary to conduct mediation sessions, including practice through role-playing.

Part One: Theory
1. Theories of Conflict Resolution
2. Mediation: Values and Principles
3. Sources and Styles of Conflict
Part Two: Process
4. Preparing for Mediation
5. Mediation Process I
6. Mediation Process II
Part Three: Practice
7. Family and Domestic Mediation
8. Business and Organizational Mediation
9. Criminal Justice Mediation
10. International Mediation and Education
11. Role-Play: Guidelines and Cases
Appendix 1. Diversity in Mediation
Appendix 2. Small Claims Mediation
References