Introduction
Therapeutic Communication in mental health - Andy Williams
What is engagement? - Wendy Turton
Building rapport - Peter Bullard and Simon Grist
Questioning techniques - Janine Ward
When communication becomes challenging - Yvonne Middlewick
Cross-cultural communication - Julia Pelle
Communication with carers as partners in care - Julia Pelle
Getting it right - the service user perspective - Sandra Walker and Dorothy Neal

A book on communication skills for mental health nurses with a focus on promoting recovery