Introduction.- 1-Background. 2-Spotting the training need and getting SMART. 3-Choosing between Training Methods - Short-term Options. 4-Choosing between Training Methods - Long-term Options. 5-Learner Support. 6-Evaluation: Was it worth it?. 7-Career Development. 8-Skill Assessment. 9-Soft Skills: Can they be taught?. 10-The Wider Organisational Picture. 11-Trainees: new entrants to IT. 12-Into the Future. Bibliography.- Index.-

Written for professionals this easy-to-read text provides down-to-earth practical advice for those involved with training and skill development in technical software development jobs. The author, Mary Clarkson, draws on her experience as a technical specialist and as an IT training manager, and gives practical guidance on how to get staff members started on their skill development. She also explains, using plenty of examples, how to support them through their learning process. Clarkson has worked 7 years as IT Training Manager of Barclaycard UK and has over 14 years of practical experience developing computer systems. No doubt, this book is of indispensable value to: team leaders, project manager, systems developers, and human resource managers.