Difficult conversations just got easier
You are just seven steps away from having better conversations at work. Imagine being able to finally have those conversations you've always avoided up till now because they're intimidating, stressful or just plain awkward. Now you can.
Difficult Conversations In A Week is a simple and straightforward guide to becoming confident at handling these important situations, giving you everything you really need to know in just seven short chapters. From delivering bad news in an appraisal and working with a colleagues who may be lazy, negative or incompetent, to treating colleagues with respect and building trust, it will help you deal professionally with suppliers who are always late, say 'no' graciously and give someone bad news. You'll also find exercises to help you put it all into action.
The fastest way to better conversations
Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:
- Sunday: Why are some conversations difficult?
- Monday: Manage your emotions
- Tuesday: Prepare well
- Wednesday: Listen carefully
- Thursday: Treat colleagues with respect
- Friday: Seek change
- Saturday: Build trusting relationships
Learn in a week, remember for a lifetime

Martin Manser has led seminars on good communication on four continents. He teaches at the London College of Communication, and has led courses for organizations including Capita, Department of Education, and Network Rail.