This book examines content analytic, attitudinal, and behavioral claims about image repair and its effect to advance the surrounding discourse.

By Joseph R. Blaney - Contributions by Lauren Alwine; William L. Benoit; Joseph R. Blaney; Joseph D. Blosenhauer; Chris Caldiero; Lisa V. Chewning; Grant C. Cos; James DiSanza; John Gribas; Michel M. Haigh; Jeff Halford; Ken Lachlan; Nancy J. Legge; Ryan

Chapter 1: Effects of Image Repair Strategies
William L. Benoit
Chapter 2: Examining the Impact of Message Strategy on Organizational Image
Patric R. Spence, Kenneth A. Lachlan, and Leah M. Omilion-Hodges
Chapter 3: Exploring the Alignment of Image Repair Tactics to Audience Type
John Gribas, James R. DiSanza, Nancy J. Legge, Karen Hartman, and Casey Santee
Chapter 4: Crisis Communication Effectiveness: The Roles of Relationship History and Compassion
Christopher Caldiero
Chapter 5: An Empirical Test of Image Restoration Strategies
J. D. Blosenhauser, Grant Cos, and Tracy R. Worrell
Chapter 6: 'I'm Sorry' is Hard to Say for Lance Armstrong"
Michel Haigh and Lauren Alwine
Chapter 7: Responding to Criminal Accusations: An Experimental Examination of Aqib Talib's 2011 Aggravated Assault Case
Kenon A. Brown and Natalie A. Brown
Chapter 8: Measuring the Enactment of IRT Via Social Media: What are Organizations and Stakeholders Saying During Crisis?
Lisa V. Chewning
Chapter 9
"Joker's Remorse: An Examination of Failed Humor and Image Repair"
Ryan R. Montague
Chapter 10: Rejecting Parenthood: The Use and Effectiveness of Accounts in Defending Voluntary Childlessness
Jeff Halford