Karen Lee is a Senior Lecturer at the University of Technology at Sydney (UTS).

1. Introduction
I. Approach and Scope of Book
II. Terminology
III. Structure of the Book
Part I. Background to Case Studies
2. The Adoption of Part 6 of the Telecommunications Act 1997 (Cth)
I. Introduction
II. Background Information
III. The Regulatory Design of Part 6
IV. Conclusion
3. The Challenges of Industry Rule-making
I. Introduction
II. The Rule-making Framework of the Communications Alliance
III. The Procedural and Institutional Legitimacy of Traditional Rule-making
IV. The Difficulties and Threats Posed by Industry Rule-making
V. Conclusion

Part II. Empirical Study of Part 6 Rule-making
4. The Conceptual Approach and Institutional Context
I. Introduction
II. Conceptual Approach
III. The Institutional Context
5. The Consumer Contracts Code
I. Working Committee Composition and Context
II. Power
III. Roles
IV. Strategy
V. Dispute Resolution
VI. Conclusion
6. The Information on Accessibility Features for Telephone Equipment Code
I. Working Committee Composition and Context
II. Power
III. Roles
IV. Strategy
V. Dispute Resolution
VI. Conclusion
7. The Mobile Premium Services Code
I. Working Committee Composition and Context
II. Power
III. Roles
IV. Strategy
V. Dispute Resolution
VI. Conclusion

Part III. Substantive Analysis of Case Studies
8. The Procedural and Institutional Legitimacy of Part 6 Rule-making
I. Introduction
II. The Politic of Part 6 Rule-making
III. The Procedural and Institutional Legitimacy of Part 6 Rule-making
IV. Conclusion
9. The Responsiveness of Part 6 Rule-making
I. Introduction
II. Defining Responsiveness
III. The Responsiveness of Part 6 Rule-making
IV. Conclusion
10. Activating and Sustaining Legitimate and Responsive Industry Rule-making: The State of Play
I. Introduction
II. The Indicia of Legitimate and Responsive Rule-making
III. Matters Requiring Further Empirical Investigation
IV. Conclusion
11. Conclusion