Chapter 1: Measuring everything in the public sector
Chapter 2: Assessing quality in universities: measuring teaching and research
Chapter 3: Targets and transparency in the NHS: promoting patient choice through the audit culture
Chapter 4: Schools and the role of Ofsted: 'you could hear the sound of staple guns in the corridors from dawn to dusk!'
Chapter 5: Children's social care: measuring the immeasurable
Chapter 6: Crime and policing: holding the police accountable
Chapter 7: Rethinking the audit culture: towards an alternative