This book is a commonsense guide to becoming a reflective practitioner, written by a practitioner for practitioners. Relying on actual practice situations, stories, and self-guided exercises, it responds to the questions: Why should professionals care about reflective practice? How do its principles and methods increase competence? What characteristics distinguish reflective practitioners?
Every person in a conflict resolution process sees the world differently and acts in a distinctive manner. Yet, by following well-developed practice routines, practitioners often fail to consider the unpredictability of human interactions and overlook behaviors that are inconsistent with their expectations. To respond effectively to surprising and unpredictable events, this book encourages practitioners to adapt their thinking, so they can use their knowledge and skills when situations do not match their assumptions or are inconsistent with their practice routines.

Acknowledgments
Introduction
Chapter One: Reflective Practice - An Introduction
Chapter Two: The 9 Attributes of a Reflective Practitioner
Chapter Three: Theory-What We Think Shapes What We Do
Chapter Four: How Research Improves Practice
Chapter Five: The Methods of Reflective Practice
Chapter Six: Reflective Debrief
Chapter Seven: Becoming Reflective Practitioners - Next Steps
Bibliography

Michael Lang is a mediator with more than 30 years' experience in the areas of family, workplace, organizational, congregational and public policy disputes. Michael is the founding Director of the Master of Arts Program in Conflict Resolution at Antioch University.