Foreword by Roderick W. Gilkey and Gary R. Lieberman
Preface
Acknowledgments
Introduction
Introduction
Downsizing, Restructuring and Reengineering--An Overview
Case Study Context, Development and Analysis
Introduction
First Set of Interviews
Case Interpretations and Overview
Introduction
The Second Set of Interviews
Case Interpretations and Overview
Introduction
The Third Set of Interviews
Case Interpretations and Overview
Introduction
Epilogue to the Woodland Hills Hospital Case
The Case in Perspective
Index

SETH ALLCORN is a principal of DyAD, a consulting firm specializing in organizational development and management, in Asheville, North Carolina. Author of eight books on management and organizational life and numerous articles, he holds an MBA and a doctorate in Higher and Adult Education. His most recent books include Managing People During Stressful Times (1997), The Human Cost of a Management Failure (1996), and Anger in the Workplace (1994).

This book presents a unique, in-depth examination of the effects that the popular approaches to management organizational change-downsizing, restructuring, and reengineering-had on a major American hospital. The Human Cost of a Management Failure shows what can happen when management insists on accomplishing its ends strictly by the numbers. The authors ask why top management so often, and with seemingly such a cavalier attitude, selects downsizing and similar methods when research indicates that they are all too often such poor choices. Based on a year-long longitudinal study, Allcorn, Baum, Diamond, and Stein report on their interviews with 23 senior and mid-level hospital administrators, then interpret their findings from a psychoanalytic perspective, to make clear that the human side of the workplace can only be ignored at great risk when change is contemplated and then implemented. This is essential reading not only for corporate management, but also for other professionals and academics throughout the social and behavioral sciences.
Readers of The Human Cost of a Management Failure are oriented to the literature on downsizing, restructuring and reengineering, and to the context of the study. Case material follows, enabling readers to draw their own conclusions with regard to the nature of the organizational change and its effects upon the hospital's employees, and consultants offer their own viewpoints. An update of events at the hospital after the study was conducted is provided along with summaries by each author of his own interpretation and how he interprets the others' views. In this way, readers will get an unusual opportunity to evaluate their own viewpoints against those of the psychoanalytically trained researchers, and to decide for themselves whether there are, in fact, better ways to make an organization economically competitive in the marketplace.