Based on 20 years of research and development in a range of organizations
This revised and expanded edition of a classic text provides a comprehensive guide to understanding, developing, and using structured on-the-job training in a variety of training situations and organizational contexts. Jacobs defines S-OJT and provides a rationale based on the need to develop high levels of employee competence, or expertise, in the workplace. He then describes a six-step process used to design and implement S-OJT programs. The emphasis here is how S-OJT can be used for managerial training, technical training, and awareness training. The chapters in the final section describe how S-OJT has been used to achieve organizational and societal goals. Included in this section are discussions regarding S-OJT as an organizational change strategy, quality management, cross-cultural aspects, and workforce development.

Preface
PART ONE: MEETING THE DEMAND FOR EMPLOYEE EXPERTISE
The Challenge of Developing Employee Expertise
A System View of Structured On-the-Job Training
Training and Learning in the Work Setting
PART TWO: STRUCTURED ON-THE-JOB TRAINING PROCESS
Deciding Whether to Use Structured On-the- Job Training
Analyzing the Work to Be Learned
Selecting, Training, and Managing Employees to Deliver Structured On-the-Job Training
Preparing the Structured On-the-Job Training Modules
Getting Ready to Deliver Structured On-the- Job Training
PART 3: USING STRUCTURED ON-THE-JOB TRAINING
Delivering Managerial, Technical, and Awareness Training
Evaluating and Troubleshooting Structured On-the-Job Training Programs
Organizational Change and Structured On- the-Job Training
Global Perspective of Structured On-the-Job Training
Workforce Development and Structured On- the-Job Training
Change Management Process and Issues in Using Structured On-the-Job Training
Conclusion: Developing a Culture of Expertise
APPENDICES
Excerpts from the Training within Industry Report Describing the Lens Grinder Study
S-OJT Trainer Evaluation Form
Trainee Evaluation Form
Sample S-OJT Module with Embedded Training Events
References
Index
About the Author