"Health Services Management: A Case Study Approach, Twelfth Edition provides students with dozens of distinctive cases for teaching and learning healthcare management. Including vignette-style and more comprehensive data-driven case studies, each scenario examines common managerial predicaments using high-conflict fictional narratives based on real situations and real data"--

Ann Scheck McAlearney, ScD, MS, is associate dean for health services research; distinguished professor of family and community medicine; and executive director of the Center for the Advancement of Team Science, Analytics, and Systems Thinking in Health Services and Implementation Science Research in the College of Medicine (COM) at The Ohio State University (OSU). She also holds appointments in the College of Public Health in the division of health services management and policy and in the departments of Biomedical Informatics and Pediatrics in the COM at OSU. Anthony R. Kovner, PhD, is an emeritus professor of public and health management at the Robert F. Wagner Graduate School of Public Service at New York University. He is an expert in management case writing and in the governance of healthcare organizations. An organizational theorist by training, Dr. Kovner's research interests are in evidence-based management in healthcare organizations and nonprofit governance. He has been a senior manager in two hospitals, a nursing home, a group practice, and a neighborhood health center.