Giacomo Turbanti is Research Fellow in the Department of Civilizations and Forms of Knowledge, University of Pisa, Italy.

Part I. Towards a cognitive theory of communication.- Chapter 1. The phenomenon of human communication.- Chapter 2. The semiotic approach.- Chapter 3. Syntactic, semantic and pragmatic rules.- Chapter 4. The limits of the code model.- Chapter 5. Grice's inferential model.- Chapter 6. Levels of meaning.- Chapter 7. Relevance Theory.- Part II. The role of communication in conflict transformation.- Chapter 8. What are conflicts and why do they occur?.- Chapter 9. Conflict analysis.- Chapter 10. Conflict dynamics.- Chapter 11. Conflict transformation.- Part III. The communicative constitution of organizations.- Chapter 12. Organizations and communication.- Chapter 13. Classical theories of organizations.- Chapter 14. Systems theory.- Chapter 15. Sensemaking.- Chapter 16. Emergent organizations.- Chapter 17. Objectivity.- Chapter 18. Normativity.