MaryAnn Christison is a professor in the Department of Linguistics at the University of Utah, where she teaches undergraduate and graduate courses in applied linguistics and mentors graduate students. She founded an English language program at Snow College and was the Director for 20 years. Christison received TESOL's Alatis Award for distinguished service, as well as a 50@50 Award, and 25 English language specialist grants from the U.S. Department of State.

Fredricka L. Stoller is Professor Emerita at Northern Arizona University (NAU), where she taught in the applied linguistics and TESL programs. She founded NAU's Program in Intensive English and served as its Director for 10 years. She was awarded three Fulbright senior-scholar awards for Turkey (2002-03), Timor Leste (2014), and Vietnam (2018). Stoller has trained language teachers and language program administrators in 30+ countries.

Chapter 1. Introduction (MaryAnn Christison and Fredricka L. Stoller)

Part I. Fundamentals of Language-Program Administration

Chapter 2. Making the Transition: From Language Teacher to Program Administrator (Edmund Howard)

Chapter 3. Perceptions of Language Program Administrators' Most Important Responsibilities (Ben McMurry et al)

Chapter 4. Language Programs in Diverse Contexts: Voices of Language-Program Administrators (Polina Vinogradova and Heather Linville)

Part II. Leadership in Language Programs

Chapter 5. Becoming Strategic (Gabriela Kleckova et al)

Chapter 6. Taking the Lead to Promote Innovation (Kabelo Sebolai and Fredricka L. Stoller)

Chapter 7. The Promoter of Quality (Thom Kiddle and Beccy Wigglesworth)

Chapter 8. Leading Language Programs with Intercultural Competence (Kristin E. Hiller)

Chapter 9. Making Decisions: Navigating Challenges and Managing Crises (J. Alexandra Rowe and Eric Scott)

Chapter 10. Engaging, Energizing, and Empowering Faculty (Mackenzie Bristow and Elizabeth F. Soppelsa)

Chapter 11. Advocating for Students and Language Programs (MaryAnn Christison)

Part III. Management in Language Programs

Chapter 12. Communication Strategies for Effective Language-Program Administration (Cheryl A. Ernst and Jodi L. Nelms)

Chapter 13. Personnel Matters: Revisited (Hannaliisa Savolainen et al)

Chapter 14. Managing Technology: Feet on the Ground, Head in the Cloud (Deborah Healey and Michael Witbeck)

Chapter 15. Managing Resources and Financial Planning (Denise E. Murray)

Chapter 16. Managing Time (MaryAnn Christison and Fredricka L. Stoller)

Part IV. Best Practices in Language-Program Administration

Chapter 17. Best Practices Based on 360+ Years of Administrative Experience (Fredricka L. Stoller et al)

Index