Introducing the Notion of Information Quality.- Information Quality Problems and Current Approaches.- A Framework for Information Quality Management.- Information Quality Case Studies.- Conclusion and Outlook.

The 2nd edition of this book shows how the quality of information can be improved in such knowledge-intensive processes as on-line communication, strategy, product development, or consulting. The text offers proven principles for applying information quality management to a variety of information products. Case studies show how information quality management can increase satisfaction of knowledge workers and information consumers. Includes much new material.