Section 1: Service and Innovation.- Servitization of Business: An Exploratory Case Study of Customer Perspective; Z. Ahamed et al.- A Service Field Concept for Service Value Creation; M. Kosaka et al.- Development of future center: a case study; T. Rossi et al.- Co-creation value platform based on user's behaviour to increase the user engagement; A. Kumaresan.- Inquest for Competitive Factors of Restaurant Information Services; H. Sai.- Cocreation and Implementing ITIL Service Management in the Cloud: A Case Study; R. Stanley.- An Ontology-based Advisement Approach for SOA Design Patterns; L. Liu et al.- Creating Collaborative Innovative Environment through Knowledge Management in Pharmaceutical Industry; A. Závodská, V. sramová.- Adoption Intention of Mobile Real Time Location-Based Advertising Service for 3G Cell Phone Users in Taiwan; F. Peng et al.-Section 2: Knowledge Management Practice and Case Study.- Students' innovative thinking and their perceptions about the ideal learning environment; M. Barak.- Sensor-data-driven knowledge-creation model: A Model and Empirical Test; N. Moriwaki et al.- A Structural Equation Model of Knowledge Management Practices and Library Users' Satisfaction at Malaysian University Libraries; M. Saufi Che Rusuli et al.- A Bibliometric Study on the Mechanical Science and Engineering Researches in Taiwan; W.-L. Wang, G. Siy Ching.- Comparing Knowledge Management application in Chile and other OECD countries; D. Liberona, D. Fuenzalida.- Electronic Portfolio as a Knowledge Management tool: A comparative analysis; W. Zainal-Abidin et al.- Knowledge and Community Formation via Cascading Modes of Communication with a Case Study and Research Design; P. Horng-Jyh Wu.- One-Size-Fits-All? Towards a Taxonomoy of Knowledge Workers; R. Magnier-Watanabe, C. Benton.- A Conceptual Model for Privacy Preferences in Healthcare Environment; F.A. Rahim et al.- Section 3: Information Technology and Knowledge Management.- A Hybrid Patent Prior Art Retrieval Approach Using Claim Structure and Description; F.-R. Lin et al.- Improving near-duplicate detection in multi-layered collaborative requirements engineering discussions through discussion clustering;  C. Sillaber, R. Breu.- Concepts Labeling of Document Clusters Using a Hierarchical Agglomerative Clustering (HAC) Technique; R. Alfred et al.- A Visualization Approach to Automatic Text Documents Categorization Based on HAC; R. Alfred et al.- A Literature Review and Discussion of Malay Rule-based Affix Elimination Algorithms; R. Alfred et al.- Ontology-based Query Expansion for Supporting Information Retrieval in Agriculture; R. Alfred et al.- Metafrastes: A News Ontology-Based Information Querying Using Natural Language Processing; H. Embregts et al.- An Application for Recommender Systems in the Contents Industry; G.M. Tarazona Bermudez et al.- Design and Development of a Location-based Advertising and Recommending System; C.-H. Wu et al.- Visualising Outliers in Nominal Data; S. Chuan Tan.- Section 4: Knowledge Management & Social Network.- Knowledge management model supported by social networks. Case: University-Enterprise; V.H. Medina García et al.- Social-Technology Fit: A Conceptual Model; H.-Y. Liao et al.- The Use of Blogs as Knowledge Sharing in MBA; E. Kin Wai Lau.- Top-X Querying in Online Social Networks with MapReduce Solution; Z. Jianya et al.- SMEs - Social Media Marketing Performance; H. Berger,  C. Thomas.- Section 5: Knowledge Management in Business and Organization.- Knowledge Extraction of Consumers' Attitude and Behavior: A Case Study of Private Medical Insurance Policy in Japan; Y. Ishino.- Product Information Retrieval on the Web: An Empirical Study; S. Bouzidi.- Japanese Students' Perception of B2C; T. Okamoto.- Bank Stock Leading Indicators and Extraction of Trigger Points; J. Senoguchi, S. Kurahashi.- Empowering Leadership in R&D Teams: A Closer Look at the process and outcomes; Y.-Q. Zhu,  H.-G. Chen.- Distribution of roles in virtual organization of agents; J.F. De Paz et al.- Uncovering Hidden Characteristics of Your Business Leaders -Measuring the Difference between the Ideal and the Real through Persona Design Method; Y. Sasaki et al.- Enterprise Knowledge Management under Cloud Computing Environment; H. Liang et al.- Knowledge Management Strategy using Activity Theory for a Law Firm; S. Sukumaran et al.- Towards New Framework of the Change Management of Stakeholder Dilemma in it Systems Implementation; T. Nomakuchi et al.- Section 6: Knowledge Transfer, Sharing and Creation.- Knowledge sharing in international innovation course; A.-M. Aho,  L. Uden.- Effectiveness of Information Systems Infrastructure and Team Learning in the Integration of Knowledge Management and E- Learning Technologies; A.  Owayid et al.- Developing Innovative training for business managers: I-SME project between Finland and Vietnam; D. Ngoc Tien et al.-The impact of knowledge sharing platforms in distributed requirements engineering scenarios: A systematic review; C. Sillaber, R. Breu.- 48-59 Investigation of Key Resistance Factors in Knowledge Sharing towards Information Security Culture in Healthcare Organization; N.Hafizah Hassan, Z. Ismail.- Mainstreaming indigenous knowledge in climate change response: traditional 'rainmaking' in Kenya; T. Kwanya.- ICT as a means of generating knowledge for Project Management; F.N. Diaz Piraquive et al.

The proceedings from the  eighth KMO conference represent the findings of this international meeting which brought together researchers and developers from industry and the academic world to report on the latest scientific and technical advances on knowledge management in organizations. This conference provided an international forum for authors to present and discuss research focused on the role of knowledge management for innovative services in industries, to shed light on recent advances in social and big data computing for KM as well as to identify future directions for researching the role of knowledge management in service innovation and how cloud computing can be used to address many of the issues currently facing KM in academia and industrial sectors.