Preface. Part I: Introduction. 1. The Wicked Problem of Design. 1.1. Systems Design as a Wicked Problem. 1.2. A Research Narrative. 2. The CSCW Design Challenge. 2.1. Understanding Cooperative Work. 2.2. Designing Systems. 2.3. The Understanding - Designing Dialogue. 2.4. Summary. Part II: Evolution to the Locales Framework. 3. The wOrlds System. 3.1. A Brief wOrlds Tour. 3.2. Summary. 4. Systems Engineers at Work. 4.1. Appearance of Work in Isolation. 4.2. Breakdowns in Work. 4.3. Summary. 5. How Systems Engineers Accomplish Work. 5.1. Making Sense of an Unknowable Environment. 5.2. Working with Workspace Characteristics. 5.3. Work around Strategies. 5.4. Summary. 6. Moving From Space to Place. 6.1. Ethnography to Design. 6.2. wOrlds Away From the Systems Engineers' World. 6.3. From Space to Place in Systems Design. 6.4. Summary. Part III: The Locales Framework. 7. Introduction to the Locales Framework. 7.1. Locale as Unit of Analysis. 7.2. Overview of Framework Aspects. 7.3. Centres and Perspectives. 7.4. Summary. 8. Locales Framework Aspects. 8.1. Locale Foundations. 8.2. Civic Structure. 8.3. Individual Views. 8.4. Interaction Trajectory. 8.5. Mutuality. 8.6. Summary. 9. Locales Framework Approach. 9.1. Related Approaches. 9.2. Using the Locales Framework. 9.3. Summary. Part IV: Working with the Locales Framework. 10. Distributed Research Work: A Tale of Two Groups. 10.1. Introducing the Internet Exploration Unit (IEU). 10.2. Introducing the Romany Initiative. 10.3. Key Features of Collaboration. 10.4. Conclusions and Reflections. 11. Designing for Telehealth. 11.1. Current Intra-ICU Practice. 11.2. Current Remote Consultation Practice. 11.3. Evolving a Telehealth System in Practice. 11.4. Conclusions and Reflections. 12. CSCW Environment Design: Orbit and Tickertape. 12.1. Evolving Orbit. 12.2. The Coincidental Tickertape Lesson. 12.3. Summary. 13. Conclusions, Reflections and Future Work. 13.1. Review of the Locales Framework. 13.2. Reflections on Using the Framework. 13.3. Moving Forward - Future Work. 13.4. Postscript: Reflections from a Distance. 13.5. Conclusion. References. Index.

So much technology works, not by good design or by being a good fit to purpose, but because people make it work because they have to for some reason. We humans are incredibly creative and resourceful when it comes to getting something done. There are numerous stories we could all tell of the ingenious work-arounds we've developed to make something do what we want it to; or the enormous amount of time we've spent trying to find out how to make some technology work as we want, e.g., trying to find out how to turn off auto-editing commands in a word processing package when all we want is for it to 'do what we tell it'. A good example of this principle was what motivated me to switch from neural networks to the area of Computer Supported Cooperative Work (CSCW) for my PhD research. I had undertaken a case study looking at the deployment of a multi-million dollar health information system throughout a hospital network.