Featuring extensive coverage on a range of topics relating to the benefits and challenges of these tools, this book is an essential reference source for students, researchers, and practitioners seeking relevant research on the use of digital spaces within organizational contexts.

Foreword Preface Acknowledgments List of Figures List of Tables List of Abbreviations Abstract 1 Introduction 2 Some Theories about Online Collaboration 3 Researching the Online Experiences of IBM Employees 4 Results 5 Some Initial Reflections 6 Lessons Learnt 7 Concluding Remarks Appendix Glossary References Index About the Author