Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

Coaching & mentoring skills are essential to help people reach their full potential. Once the preserve of qualified external coaches, all managers are now expected to apply these skills to get the most from their people. This guide provides the tools needed to coach & mentor within your role & unlock top performance in your people.

Introduction & Overview

PART 1 – COACHING & MENTORING FUNDAMENTALS

Chapter 1:  Coaching in Context

Chapter 2:  Being a Mentor

Chapter 3: Identifying Your Personal Coaching Style

Chapter 4: Getting the Most Out of a Coaching Session

PART 2 – COACHING & MENTORING SKILLS

Chapter 5: Listening

Chapter 6: Questioning

Chapter 7: Observing Body Language and Non Verbal Behaviour

Chapter 8: Building Rapport and Trust

Chapter 9: Challenge

Chapter 10: Reflective Skills

Chapter 11: Reframing

Chapter 12: Supportive Skills

Chapter 13: Feedback

PART 3 – COACHING APPROACHES, MODELS & TOOLS

Chapter 14: Coaching Approaches

Chapter 15: Coaching Models

Chapter 16: Coaching Tools

PART 4 – COACHING SCENARIOS

Chapter 17: Peer to Peer Coaching

Chapter 18: Line Manager as a Coach

Chapter 19: Coaching Gen Y and Millenials

Chapter 20: Cross Cultural Coaching

Chapter 21: Coaching a Poor Performer

Chapter 22: Coaching Star Performers

Chapter 23: Coaching For Career Development

Chapter 24: Telephone/Virtual Coaching

Chapter 25: Coaching The Team

Chapter 26: Reverse Coaching

PART 5 – FINAL THOUGHTS

Chapter 27: Coaching Supervision

Chapter 28: 10 Tips for Excellence in Coaching & Mentoring

Chapter 29: 10 Traps to Avoid When Coaching or Mentoring

Conclusion

Resources

References

Index