The Leader's Guide to Coaching & Mentoring is a highly practical handbook that helps managers get the most out of their people. It includes grounded advice on the practicalities of both coaching and mentoring - such as how to structure a session - as well as core content on:

· The skills required for coaching and mentoring, including listening, questioning, observing body language, challenging and affirming

· The established processes for coaching and mentoring, such as GROW, relational coaching, reverse mentoring and solution-focused coaching

· The scenarios in which coaching and mentoring skills are particularly appropriate, for example, coaching under-performers, coaching star performers and coaching for career development

There is also a handy section on the 10 pitfalls to avoid when coaching or mentoring.

Written in the no-nonsense and engaging style of the other Leader's Guide books, this is the best tool on the market for managers wanting to coach their people to optimum performance.

'In this hands-on book, Mike and Fiona highlight the real difference between conventional management and effective leadership: management is a profession, while coaching is much wider; it encourages social interaction and a focus on human relationships at work. That's what new generations expect and respect.'

Laurent Choain, Chief People & Communication Officer, Mazars Group

'It's not always easy for managers to recognise what real coaching is, let alone its value. This book makes a compelling case for the Manager as Coach and contains real, usable examples of how to go about it.'

Ian Johnston, Chief Executive, Dubai Financial Services Authority

Mike Brent is a Client and Programme Director at Ashridge. He's worked as a management trainer and consultant with GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen and has run seminars in Japan, China, Uzbekistan, Thailand, Malaysia, Indonesia, USA, Canada and South America.

Fiona Dent is a former Director of Executive Education at Ashridge. She is currently a freelance tutor and consultant at Ashridge, teaching on a national and international basis.

Introduction & Overview

PART 1 - COACHING & MENTORING FUNDAMENTALS

Chapter 1: Coaching in Context

Chapter 2: Being a Mentor

Chapter 3: Identifying Your Personal Coaching Style

Chapter 4: Getting the Most Out of a Coaching Session

PART 2 - COACHING & MENTORING SKILLS

Chapter 5: Listening

Chapter 6: Questioning

Chapter 7: Observing Body Language and Non Verbal Behaviour

Chapter 8: Building Rapport and Trust

Chapter 9: Challenge

Chapter 10: Reflective Skills

Chapter 11: Reframing

Chapter 12: Supportive Skills

Chapter 13: Feedback

PART 3 - COACHING APPROACHES, MODELS & TOOLS

Chapter 14: Coaching Approaches

Chapter 15: Coaching Models

Chapter 16: Coaching Tools

PART 4 - COACHING SCENARIOS

Chapter 17: Peer to Peer Coaching

Chapter 18: Line Manager as a Coach

Chapter 19: Coaching Gen Y and Millenials

Chapter 20: Cross Cultural Coaching

Chapter 21: Coaching a Poor Performer

Chapter 22: Coaching Star Performers

Chapter 23: Coaching For Career Development

Chapter 24: Telephone/Virtual Coaching

Chapter 25: Coaching The Team

Chapter 26: Reverse Coaching

PART 5 - FINAL THOUGHTS

Chapter 27: Coaching Supervision

Chapter 28: 10 Tips for Excellence in Coaching & Mentoring

Chapter 29: 10 Traps to Avoid When Coaching or Mentoring

Conclusion

Resources

References

Index