Catherine Hua Xiang (¿¿) is the East Asian language coordinator at the London School of Economics and Political Science (¿¿¿¿¿¿¿¿). She is also the programme director of the bachelor of science in international relations programme and the Chinese and UK director of LSE Confucius Institute for Business London. As an experienced academic leader and applied linguist in higher education, she is skilled in intercultural communication, translation, foreign languages, lecturing, TV, and public speaking. Her previous publications include Mastering Chinese - The Complete Course for Beginners, Cases on Audio-visual Media in Language Education, and Teaching and Learning Chinese in Higher Education: Theoretical and Practical Issues. Originally from Shanghai, Catherine has been living and working in the UK for 20 years.

Xuan Lorna Wang (¿¿) is the deputy head of the Department of Hospitality at the University of Surrey (¿¿¿¿), where she also leads an executive course on hotel investment and asset management and supervises doctoral students. She earned her PhD at Oxford Brookes University and holds a visiting professorship at the University of Angers, France. Lorna is a senior fellow of Higher Education Academy and fellow of Hospitality Professional Association. She serves on the editorial boards of leading international journals, such as the International Journal of Contemporary Hospitality Management; the Journal of Hospitality and Tourism Research; the Journal of Revenue and Pricing Management; and the Service Industries Journal.

China Ready! prepares students and independent learners to work in the hospitality and tourism industry for high value tourism business coming from China to English speaking countries. The book focuses on listening and speaking skills, essential skills for the learners.

Table of Contents

Acknowledgements

Preface

1. Polite Daily Expressions
2. Greetings and Welcoming Guests
3. Hotel Check-in and Check-out
4. Introducing Hotel Facilities
5. Hotel Services (1)
6. Hotel Services (2)
7. Requests and Problem-Solving
8. Dealing with Incidents
9. Talking about Areas Nearby
10. What is Going on Now
11. Touristic Shopping
12. Introducing Local Food and Drinks
13. Introducing Local Customs
14. Describing a Place or Visitor Attraction (1)
15. Describing a Place or Visitor Attraction (2)

Appendix

Index