Alison Pilnick is Reader in Language, Medicine and Society in the School of Sociology and Social Policy, University of Nottingham.

Jon Hindmarsh is Reader in Work Practice and Technology in the Department of Management at King's College London.

Virginia Teas Gill is an Associate Professor in the Department of Sociology and Anthropology at Illinois State University.

All three editors have published widely on healthcare interactions for both sociological and healthcare audiences.

This book presents an international snapshot of communication in healthcare settings and examines how policies, procedures and technological developments influence day to day practice.
* Brings together a series of papers describing features of healthcare interaction in settings in Australasia, the U.S.A, continental Europe and the UK
* Contains original research data from previously under-studied settings including professions allied to medicine, telephone-mediated interactions and secondary care
* Contributors draw on the established conversation analytic literature on healthcare interaction and broaden its scope by applying it to professionals other than doctors in primary care
* Examines how issues relating to policy, procedure or technology are negotiated and managed throughout daily healthcare practice

1. Beyond 'doctor and patient': developments in the study of healthcare interactions
2. Dialling for donations: practices and actions in the telephone solicitation of human tissues
3. Managing medical advice seeking in calls to Child Health Line
4. Practitioners' accounts for treatment actions and recommendations in physiotherapy: when do they occur, how are they structured, what do they do?
5. 'I've put weight on cos I've bin inactive, cos I've ad me knee done': moral work in the obesity clinic
6. Progressivity and participation: children's management of parental assistance in paediatric chronic pain encounters
7. Embedding instruction in practice: contingency and collaboration during surgical training
8. Creating history: documents and patient participation in nurse-patient interviews
9. Listening to what is said - transcribing what is heard: the impact of Speech Recognition Technology (SRT) on Medical Transcription (MT)
Index