This book presents an international snapshot of communication inhealthcare settings and examines how policies, procedures andtechnological developments influence day to day practice.
* Brings together a series of papers describing features ofhealthcare interaction in settings in Australasia, the U.S.A,continental Europe and the UK
* Contains original research data from previously under-studiedsettings including professions allied to medicine,telephone-mediated interactions and secondary care
* Contributors draw on the established conversation analyticliterature on healthcare interaction and broaden its scope byapplying it to professionals other than doctors in primarycare
* Examines how issues relating to policy, procedure or technologyare negotiated and managed throughout daily healthcarepractice